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ConvoSense.AITransform Conversations into Insights

Leverage advanced AI for precise transcription, summaries, and sentiment analysis. Customize, curate, and analyze your conversations effortlessly with seamless integration.

Key Features

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ConvoSense Features Data

Advanced AI for highly accurate transcription. Descript offers automated transcription with speaker detection.

keyfeatures

AI Driven Summarization:

Generates summary of the conversation , gives sentiment of the conversation.

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Curation of transcript:

Descript automatically detects and removes filler words like “um,” “uh,” and “like” from recordings. This feature saves time in post production and ensures polished, professional content

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Analyze through question

User can create various question sets with weightage and evaluation on the conversation. The application gives detail score of each questions and visualization for different defined groups

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Multi Platform Integration and Customization

Through API it can integrate with any system and the product can be customized based on the user specific need

How ConvoSense.AI Works

1
Step 1: Select the Conversation Transcription
Step 1: Select the Conversation Transcription

Start by selecting a transcription of a conversation between an agent and a client.

2
Step 2: Select Summary and Create Question Groups
Step 2: Select Summary and Create Question Groups

Group related questions for structured evaluation and targeted assessment

3
Step 3: Assign Points and Optional Hints
Step 3: Assign Points and Optional Hints

Assign maximum points to each question and add optional hints for guidance.

4
Step 4: Build Multiple Groups (Optional)
Step 4: Build Multiple Groups (Optional)

Create multiple groups to analyze different conversation dimensions.

5
Step 5: Submit Transcription and Questions
Step 5: Submit Transcription and Questions

Submit the transcription and question set to Convosense.ai for processing.

6
Step 6: AI Analyzes and Scores
Step 6: AI Analyzes and Scores

The AI evaluates the transcription and assigns points to each question.

7
Step 7: Visualize Results with Pie Charts
Step 7: Visualize Results with Pie Charts

View group-wise points, overall group weightage, and rating in pie charts.

FAQs

ConvoSense.AI is a cutting-edge conversational AI platform designed to help businesses enhance customer interactions, analyze conversations, and extract actionable insights using advanced natural language processing and machine learning.

ConvoSense.AI offers superior accuracy in speech recognition, contextual understanding, and real-time sentiment analysis, making it the preferred choice for customer service, sales, and support automation.

ConvoSense.AI is used in customer service automation, sales chatbots, real-time sentiment analysis, conversation analytics, and personalized recommendations across various industries such as e-commerce, finance, and healthcare.

Use cases include automating customer support tickets, generating sales leads from conversations, analyzing customer feedback, providing personalized recommendations, and enhancing team collaboration through AI-driven insights.

ConvoSense.AI enhances customer interactions by providing instant, contextually aware responses, reducing wait times, and improving overall satisfaction through intelligent conversation routing and personalized suggestions.

ConvoSense.AI uses state-of-the-art NLP algorithms to deliver highly accurate results in real-time, effectively understanding user intent, context, and sentiment, while minimizing errors and enhancing communication efficiency.
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